Refund policy

Return & Refund Policy:

Items that are shipped with free freight and then returned will be subject to the original shipping fees being deducted from the credit in addition to a 25% restocking fee. Due to all of our lighting fixtures being custom made to your specific needs, it’s extremely difficult to resell the returned items so we often have to pay to store them. The customer is responsible for any and all shipping fees to return the item(s). Exceptions to this would be for any defective or damaged product, in this case please see the damaged shipment guidelines. Please insure all packages when returning them, any items damaged during the return to us will not be issued credit.

 

REFUNDS WILL ONLY BE ISSUED UNDER THE FOLLOWING CONDITIONS

  1. Merchandise must be in re-saleable condition, in its original container or box, including all packing material, and any accessories.

  2. Merchandise must not have been installed or altered in any way. Each item will be inspected upon return.

  3. Merchandise will be returned at the customers' expense. If you would like us to arrange shipping, please contact us. Shipping charges would be deducted from the credit.

  4. No returns will be allowed for discounted or clearance products, except for damaged or defective items.

  5. No returns on custom ordered products.

  6. A sale is considered FINAL after 7 days of customer receipt and will not be eligible for return.

Shipping Policy:

All St. James products are shipped from their factory in Columbia, Mississippi. We take great care in packaging our products, but damage may occur occasionally. Products are shipped via common carriers and are strapped and shrink wrapped to a pallet. Please inspect all delivered goods to your location prior to signing for them. A signature indicates that the goods are received in good condition and there is no apparent damage. Do not sign/accept damaged boxes. You can accept a partial shipment from most carriers. If not, refuse the shipment and make notation on the freight Bill of Lading describing the damage. Contact our office to get instructions on filing a claim.